Warranty & Maintenance

Warranty
At KAYA we have a warranty period of 3 months. Is there something wrong with your jewelry within this period? Contact us and we will look for a solution together. Among these frequently asked questions, you will find more information about the different situations in which we provide warranty:

♡ A piece of jewelry that doesn't fit: not personalized? We'll just exchange it for you. Is it personalized? Please contact us to talk about the possibilities.
♡ A broken piece of jewelry: send us a picture of the broken jewelry and we will fix it for you
♡ A discolored piece of jewelry: is your piece of jewelry silver? Polish it with the supplied silver polishing cloth. Is your jewelry (rose) gold? Contact us.
♡ A piece of jewelry with scratches: unfortunately, scratches on the jewelry are unavoidable. Contact us to see if we can do something for you.

Maintenance
Have you bought or received a new piece of jewelry? To enjoy this as long as possible, it is important that you maintain the jewelry properly. To help you with this, KAYA supplies a luxury jewelry box or silk pouch and a silver polishing cloth with every order. In addition, we give you some tips to take good care of your jewelry:

♡ Do not wear your silver or gold plated jewelry in the shower or while swimming
♡ Always store your jewelry neatly in the jewelry box or pouch
♡ More tips can be found in this article about maintaining your jewelry