Customer service

We offer free & fast shipping in the Netherlands and Belgium. Within the Netherlands, the delivery time is often 1-2 working days. To Belgium and other European countries this is usually 5 working days. Mail delivery days are from Tuesday to Saturday. We ship your packages on Monday to Friday, not on weekends.

However, some products have a longer production and thus delivery time. That is why it is useful to pay attention to the expected delivery date when ordering. This is indicated for each product on the website. This way we avoid misunderstandings. 

The invoice of the order is only available digitally. This will not be sent within the package.

Our jewelry is often given as a gift on the occasion of a special event. We pack everything 'ready to give' in a luxury jewelery pouch or gift box. We do this of course free of charge. A beautiful piece of jewelry needs beautiful packaging!
Many products can be returned. This is possible up to 14 days after receipt of the order. Unfortunately, not all products can be returned. Personalized jewelry and earrings, for example, are not. A number of other products are also not included in the return option. You can contact our customer service to check if you can return your order!

E-mail[email protected]
Chat: Chat with us via the button on the right.
Call us: 0850003187

Company details
KAYA Sieraden B.V.
Evertsenstraat 177
2315 RZ Leiden

VAT-NUMBER: NL859905044B01
KvK: 74449540

Dutch website: