We do our best to inform you about the jewelry. Extensive and complete Are you still not completely satisfied, for any reason, you can return the jewelry after receipt. Please follow the following procedure:
1) within 14 days of receipt of your jewelry, contact [email protected]
Mentioned in the return:
- Your name
- Your bank account into which we will refund the purchase price
- Invoice number
- Reason for return
2) You receive from us this message.
Then you can jewelery (within 21 days of receiving your order) to return to the following address:
Tawny Street 9
2333 VD Leiden
3) Until the shipment is received by us, is normally the responsibility of the returned product to the customer.
But our philosophy is trust, so we will Immediately after you have stated that the package on the bus is gone your purchase price refund.
4) The cost of return will be borne by you and are not reimbursed.
5) Do not use the 100% tevredenheidsgarantatie, then the sale 14 days after receipt of the jewelry final.
KAYA try as much as possible to pursue a satisfied customer. Therefore, we try to be our warranty, but not unlimited. As smoothly as possible
The Dutch law states that a consumer can expect a piece of jewelry for a logical term 'sound'. That means you may assume that you ordered product in normal use will last a long time to expect out.
Within the period of warranty you can get a product that is defective return it to us for repair or - if repair fails - replacement for a similar product.
There are some exceptions:
Discoloration of precious metals
Sterling silver can discolor (oxidize) by exposure to oxygen, perfume and sweat.
This discoloration can be prevented in most cases or remedy by brushing with a special cloth for jewelry.
* Wear of silver or silver-plated parts
A silvered piece of jewelery has a thin layer of silver on a surface of non-noble metal.
In ordinary everyday use that layer can wear off, for example, by contact with other parts of the jewelry or clothing.
* Scratches or dulling of smooth surfaces
Jewelry with smooth surfaces can be dulled by tiny scratches. In the case of a piece of jewelry that consists of several components that scratches can arise because the components move over or against each other.
* Rupture of a necklace or bracelet
KAYA only offers necklaces and bracelets of high quality.
The reasons why a chain can break anyway (eg. Linger somewhere behind a small child what the chain grabs) give no warranty.
* Damage caused by improper cleaning
A piece of jewelry is a delicate subject that is often made of soft, sensitive materials (such as silver) exists. Damage caused by improper cleaning (eg. By sanding or using chemicals) does not fall explicitly within the warranty.
Your order will be free delivery spend € 30 This amount you pay € 1 postage. All shipments fit through the letterbox, so you do not have to stay home. The risk of transmission lies with the buyer. Do you want more security, then choose to send insured (€ 1.95).
KAYA jewelry will be within 3 to 5 business days to deliver your order to you depending on your chosen piece of jewelery. The period of time from the moment the payment is received by us. Do you have a rush order, please leave a message in the mail or via chat, we'll see what we can do.
How can I return my gift card?
Fill in the Gift Voucher code in the 'discount code'. Then click on 'Activate'.
Finished shopping? Click "Checkout".
Is payment secure?
Payment via our website is 100% safe because we work with the Rabobank OmniKassa. You run no risk.
I get a message when my payment has come in?
Of course you will receive the same message by email.
After that you order in behandling and will take approximately 3 to 4 days before you in your home the jewelry.