Shipping & Returns

Delivery
Within the Netherlands, the delivery time is often 1-2 working days. To Belgium and other European countries this is usually 5 working days. However, some products have a longer delivery time. That is why it is useful to pay attention to the expected delivery date when placing an order. The delivery time for a specific product is always indicated on the website. We send all packages free of charge by letterbox post, which means that the shipment does not have a track & trace code.

Mail delivery days are from Tuesday to Saturday.
We ship your packages on Monday to Friday, not on weekends.

Return your order
We do our utmost to inform you well about the jewelry by means of an extensive product description, stating dimensions and clear photos. Are you not completely satisfied with the received product? Many products can be returned. This is possible up to 14 days after receipt of the order. Unfortunately, not all products can be returned. Personalized jewelry and earrings, for example, are not. A number of other products are also not included in the return option. Please contact our customer service to check whether you can return your order.

You can return your order to us via regular letterbox mail. Please enclose a note with your order number + explanation, so that we recognize your return. You can return your order to the following address:

KAYA jewelry
Evertsenstraat 177
2315 RZ Leiden
The Netherlands

Can't quite figure it out? Then you can contact customer service for return instructions.

Do you have another question? Find the answer on this customer service page or contact our customer service.