Delivery & Shipping & Returns
Bestsellers: Kaya makes almost all her jewelry by hand. But that does not mean you have to wait long. On the contrary! Almost all the pieces are custom made, and is in stock. So you order before 18:00 then your order by PostNL in 97% of cases the next day delivered in the Netherlands!
This rapid delivery does not apply, for example graveersieraden and some other collections (specify any delivery is clearly with the product).
Belgium / other European countries: Orders of Belgian customers do little longer (approximately 3 days), these orders will be shipped from the Netherlands or from England.
Graveersieraden: All our graveersieraden are made by hand. First is a design, then the ornament is engraved, the polished, polished, etc. A process that quite a few takes time. The time is therefore four days.
Graveersieraden separately sent to you by our engraver, you will receive two packages if you buy more jewelry. For example, you buy a pearl bracelet with 1-day delivery and graveerbedel 4 days delivery, you will receive the bracelet the next day and graveerbedel follows a few days later.
Other collections: a delivery time of 4 days for some jewelry. The delivery times are indicated for each product.
Two delivery times in one order: Have you for example buy a piece of jewelry with one-day delivery and an ornament with 4 days delivery? Then we send everything and once you have the package after 4 working days.
All our packages fit through the letterboxKAYA uses PostNL mailbox post. The risk of transmission than by the customer. All our packages fit through the letterbox, you stay there will never home. We offer the option to send your package insured (1.95 euros). Even then customize the package in the mailbox, and you have 100% delivery guarantee.
Free shipping over 30 euroYour order will be delivered free to spend € 30 (Belgium and Netherlands). This amount you pay € 1 shipping.
We do our best to inform you well about the jewelry through a comprehensive product description, mentioning dimensions and clear pictures. All of our jewelry also 14 days a 100% satisfaction guarantee. If you're not completely satisfied? Then you can for whatever reason, return the jewelry after receipt.
These are for you customized. These jewelry are unsaleable after our return. Therefore graveersieraden beyond the 14-day warranty. we might have made a mistake from our side (eg. a misspelling of a name or an incorrect date), we will take this course for our account and you will receive free of charge a new jewel and we will reimburse the return.
Want a longer return period?
For example, because you want to give a gift? It can always negotiable. Send an email to [email protected]
Past the jewelry not?
No problem. We exchange free of charge for you. We send again pay the shipping costs again. All you have paid for itself the postage of returning items. Unstamped shipments are not accepted.
How can you return the jewelry?
1) Record within 14 days of receiving your jewelry contact [email protected]
Please mention the return:
- Your name
- Your bank account number to which we may return the purchase price
- Order number
- Reason for return (we find it nice to hear so that we might be what to improve).
2) You will receive from us this message by email.
Then, the jewelry (within 21 days of receiving your order) to return to the following address:
Tawny Street 9
2333 VD Leiden
3) The cost of return for your account and will not be reimbursed.
4) Do not use the 100% tevredenheidsgarantatie, the sale 14 days after receipt of the jewelry is final.