I have not received my package yet, what now?

We ship almost all of our jewelry with PostNL. Normally it takes 1 to 2 business days, but sometimes unfortunately longer. Did not you receive the package yet?
1. First, make sure your address is correct on the order confirmation. If not, please contact Tanja via info@kayassieraden.nl
2. Is the address correct? Then we kindly ask you to wait another 3 extra days.
- Usually, 1-2 days delay will be delayed.
- If not, it has often returned to us and we will contact you.
- And in the worst case it has been lost by mail.
Please contact Tanja 4 to 5 days after sending, we will discuss a solution with you.